Subscription policy
Cancellation Policy
Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it without obligation. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
Subscriptions must be canceled before midnight EST (Eastern Standard Time) of the date of subscription renewal as this is when the subscription auto-renews.Failure to pause or cancel your subscription means you have agreed to continue the subscription until such time as you elect to cancel it. We do not accept returns of products due to failure to timely cancel your subscription after subscription renewal. See our Refunds Policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our Refund Policy for more details on returns and refunds.